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Avish Parashar

Ding Happens! How to Improvise, Adapt, and Innovate in an Ever-Changing World!

Anyone can perform well when everything goes right. The real test of you and your organization is how you react when things go wrong - and they will! These make-or-break moments are the "Dings!" of life. Handle them well and you come out looking like a rock star. Handle them poorly and you can end up adding unnecessary stress, difficulty, and complication to your life.

This hilarious and energetic program will show you how to stop fearing and hating change and how to use the power of improv comedy to improvise, adapt, and innovate - no matter what happens!

If things go 100% as planned for you every time, then you can skip this session; otherwise, attend and learn how to reflexively respond to the unexpected in a way that reduces stress, improves productivity, and gives you the skills to manage change.

By the end of this session, attendees will be able to:

  • Reduce stress and increase productivity by focusing on what they can control and letting go of the rest
  • Find opportunities within unexpected setbacks to get ahead, rather than behind, when things change or go wrong.
  • Become leaders and innovators by creating meaningful change instead of just responding to it.

Nate Moore - CPA, MBA, FACMPE

Seeing Past Tomorrow: Using Appointment Data to Strategize, Change, and Thrive in the Future

How would financial management be different in your practice if you could see the future? Appointment data is about as close as a practice manager can come to seeing what next week and next month will look like. Join an interactive discussion on using appointment data to increase opportunities in your practice. We will discuss ways to measure patient access to your providers, to reduce no show appointments, and to maximize capacity of your most important practice resources. See how practices across America are using appointment data to identify and solve problems before patients arrive, to make staff more efficient, and to reduce the number of unsold patient appointments. Medical practices have unique and unparalleled access to future information if they can leverage appointment data. Bring your ideas and experience and join the conversation in this session.

Learning objectives:

  • See real world examples of practices using appointment data to see the future
  • Discover ways to gather, analyze, and report on appointments
  • Collaborate on ideas and tools to leverage appointment data

Beating the Benchmarks: Better Results with Practice Operations Data

Streamlining, optimizing and visualizing practice operations can lead to new opportunities for savvy practices. What reports do benchmark-beating practices focus on? What data matters most to managers focused on improving operations? How do leading practices see data differently than average practices do? This session will introduce approaches to tracking operational data to improve scheduling, decrease patient wait times, reduce no-shows and increase patient access. MGMA’s practice operations benchmarks include front-desk metrics like collecting copayments and patient balances at the time of service, billing and coding metrics and much more. What data should your practice be focusing on next? How can you change your practice operations to beat the benchmarks? Discover answers for your practice.

Learning objectives:

  • Describe and give examples of key practice operations benchmarks
  • Explain reports that can improve workflows and processes for better performance against those benchmarks
  • Review current practice operations challenges and performance

Sarah Badahman - Founder and CEO of HIPAATrek

Using Social Media in A Medical Practice

Social Media is here to stay and is an important part of connecting with your patients. Sarah will review ways to use social media in medical practice marketing while still maintaining compliance with HIPAA rules and regulations. Sarah’s presentation will highlight the positives of Social Media and will help audience members avoid the pitfalls of misuse that leads to HIPAA violations.


Pat Devoy, University of Detroit Mercy

Multi-Generational Leadership Panel

How many of us have heard of the millennials? Or Generation X? Or Y? Or Z? What about the baby boomers? Or even Baby Boomers I? Attend this panel discussion and you will have the chance to not only hear about Post-Millennials, Gen Z, iGen, Traditionalists, the Silent Generation, Generation Alpha and more, but to meet and ask questions of the various generations. Audience participation is not only requested, but a must! Have your questions ready!


Bob Karam, FACMPE & ACMPE Forum Representative.

ACMPE Educational Session

This session will focus on requirements for Certification and Fellowship in the American College of Medical Practice Executives. These achievements are the gold standard in Medical Management and offer a wealth of information, strategizing and operational practice management through the Body of Knowledge format within the College.

The session is intended for early stage to seasoned medical practice managers and the overarching structure of the session will be informal to allow for maximum participant engagement

more Calendar

9/30/2019 » 10/1/2019
2019 Fall Conference

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